Senior Operations Manager

The Role

You will be responsible for the operational management of an FM contract across a large and complex healthcare estate. This includes ensuring compliance, meeting SLA and KPI targets, and overseeing the delivery of both planned and reactive maintenance activities.

You will lead a sizeable operational team and play a central role in maintaining service continuity within a live, critical healthcare environment.

Key Responsibilities

• Oversee day-to-day Hard FM operations across the estate
• Manage and monitor operational performance against SLA and KPI targets
• Lead teams spanning Operations Managers, Helpdesk, M&E Engineers, Electricians, and Fabric and Grounds
• Drive effective delivery of PPM and reactive maintenance programmes
• Chair daily operational meetings and manage monthly performance reporting
• Attend compliance meetings covering Water, Ventilation, Electrical, and Medical Gas
• Serve as a key point of contact between operational stakeholders
• Support ongoing construction and infrastructure projects across the site
• Ensure full operational compliance within a live healthcare environment

About the Site

The estate is large and operationally complex, comprising PFI and retained estate buildings, community buildings, a multi-storey car park, and live emergency and urgent care environments.

The site is currently undergoing significant change, including a major cladding replacement programme, ongoing construction activity, and wider estate restructuring.

What We're Looking For

• A strong Hard FM or M&E background, ideally with progression from an engineering discipline
• Experience within healthcare, NHS, PFI, or other critical environments
• Proven ability to lead and manage large operational engineering teams
• Sound knowledge of PPM, reactive maintenance, compliance, and SLA/KPI management
• Experience working within live operational healthcare settings
• The ability to challenge contractors and drive accountability across teams

Desirable Qualifications and Experience

• HNC, HND, or Level 4 technical qualification
• AP status in Water, Electrical, or Medical Gas is highly desirable
• Experience within PFI environments
• Familiarity with CAFM systems such as Maximo

Package

• Salary
• Car allowance
• Bonus
• Permanent, static site-based role

To be considered, please apply with an up to date CV.