IT Support (Temp)

IT Support Temp (c5 Months)Norwich – Outskirts | On-siteI’m supporting a growing, international organisation looking for an IT Service Desk Analyst to provide interim support within a busy and collaborative IT team. This is a hands-on role focused on delivering day-to-day IT support across a multi-site user base.Key Responsibilities

• Provide 1st & 2nd line support via tickets, phone, Teams and walk-ups
• Troubleshoot hardware, software and end-user issues across laptops, mobile devices and applications
• Monitor and manage tickets within a service desk system, ensuring SLAs and response times are met
• Set up and configure new user devices and accounts
• Work closely with wider IT teams to escalate and resolve more complex issues
• Maintain accurate documentation and contribute to knowledge base improvements
• Support continuous improvement of the service desk and user experience

Experience Required

• 3–4 years’ experience in IT Service Desk or IT Support roles
• Strong troubleshooting skills across Windows, Office 365 and general IT hardware
• Exposure to cloud environments such as Azure and Intune
• Structured and process-driven approach, with awareness of audit and compliance
• Strong communication and customer service skills, with the ability to manage a busy workload

Apply Now!