Customer Service Advisor

Do you want to be part of a team that makes a genuine difference to our transport customers?\n\nConsumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them.\n\nWe're currently looking for people who care about customers to join our contact centre teams supporting our Lex Auto lease brand.\n\nAs a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.\n\nDay to day, you'll be:\n\nDelivering outstanding customer experiences through various communication channels.\nMulti-tasking between telephony and queue-based work.\nProblem-solving, being creative with solutions and pay excellent attention to the details.\nPlaying a role in educating our customers about our products.\nPro-active in your approach to personal development and learning.

\n\nWhy Lloyds Banking Group?\n\nJoin us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.\n\nWhat you'll need\n\nSolid communication and listening skills including a friendly telephone manner.\nHonest, hardworking, and genuine. Caring about helping people with their queries.\nThe empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.\nThe commitment to deliver on your promises and go above and beyond for people.\nYou will need to be competent in using Microsoft applications.

\n\nIdeally, we would like you to have previous customer service experience from a motor / financial services background, but this isn't essential.\n\nAbout working for us\n\nOur focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms.\n\nWe want our people to feel that they belong and can be their best, regardless of background, identity, or culture.\n\nWe were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.\n\nAnd it's why we especially welcome applications from under-represented groups.\n\nWe're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.\n\nIf you're excited by the thought of becoming part of our team, get in touch.\n\nWe'd love to hear from you