Compliance Safer Gambling Agent

BettingJobs is currently seeking a Compliance Safer Gambling Agent for a leading sportsbook in their St Albans office.

Responsibilities:

• Conducting customer interactions via live chat or phone to understand if customers with higher levels of gambling spend are comfortable that they can afford the amounts they are depositing. Documenting the conversation held and any action taken.
• Conducting customer interactions via live chat or phone to understand if customers showing potential indicators of gambling-related harm are at high risk of harm. Documenting the conversation held and any action taken.
• Categorising, verifying and assessing customer KYC documentation. Checking for authenticity and any signs of potential financial vulnerability on financial statements.
• Responding to ad-hoc business and customer questions and queries in relation to compliance. Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally.
• Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency.
• Undertaking Marketing Affiliate PEP and Sanction checks.
• Reviewing advertising platforms and affiliate partners to ensure that holding a relationship with such partners would not lead to a breach of any regulatory requirements.
• Assessing whether customers across brands with similar personal details are the same person.

Requirements:

• Experience interacting with customers over the telephone.
• Be sensitive, professional, and resilient when conducting customer interactions.
• Have excellent attention to detail and have strong written and oral communication skills.
• Be intellectually curious and have the confidence to follow up compliance concerns using your own initiative.
• Have proven organisational skills, with the ability to prioritise, multi-task and work under pressure.
• Have the ability to develop good relationships with other departments and with clients.
• Available to work evenings and weekends to align with when our customers are most contactable.
• Able to work remotely as part of a hybrid model, where three days will be in the office and two working from home.