Cleaning Contract Manager

CONTRACT MANAGER – Contract Cleaning\n\nPatch: Basingstoke, Farnborough, Bournemouth and Salisbury\nSalary: £35,000 + Company Car + Bonus + 35 Days Holiday\n\nJoin an Award-Winning Business That Puts People First\n\nWe’re a leading national commercial cleaning and associated services provider — and proud winners of the European Cleaning & Hygiene Awards 2025: Best Company to Work For.\n\nFounded in 1986, we’ve grown into a national organisation without losing what matters most: our family values, people-first culture, and commitment to doing the right thing. Our continued success is built on 5 pillars — Employee Investment, Customer Engagement, ESG, Service Excellence and Innovation — and our operations team is at the heart of these.\n\nAs we continue to raise the bar, we’re looking for an exceptional Contract Manager to manage a portfolio of accounts in the south.\n\nThe Opportunity\n\nWe are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.\n\nWhat You’ll Be Doing\n\n * Contract/Site Management of cleaning staff\n\n * The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.\n\n * Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.\n\n * To ensure all client queries and complaints are dealt with in a timely and effective manner.\n\n * To ensure that the financial performance of each contract is being controlled to the budgeted requirements.\n\n * Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.\n\n * To assist the sales team as and when required.\n\n * To ensure adequate supplies are onsite.\n\n * To recruit, induct and train new staff.\n\n * To resolve any disciplinary/ grievance matters in line with company policy and procedure.\n\n * To provide guidance, coaching and training to managers and supervisors.\n\nWhat We’re Looking For\n\n * Experience in managing multiple commercial cleaning accounts\n\n * Strong management style with experience in recruitment, on-boarding, training and development\n\n * Passionate about people\n\n * Health and Safety qualification or experience in this area\n\n * Client liaison and presentation experience\n\n * Full clean driving licence\n\nThe Package\n\n * £35,000 basic salary\n\n * Performance bonus\n\n * 35 days holiday (including bank holidays)\n\n * Company Car or Car Allowance\n\n * Flexible working\n\nWhy Join Us?\n\n * Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.\n\n * Equal Opportunities Employer who promotes diversity.\n\n * Innovative Approach to the Employee Journey\n\n * A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business