1st & 2nd Line IT Support Engineer

1st & 2nd Line IT Support Engineer

Permanent | £35k - £38k PA | Brentwood | Mon-Fri 9am -5pm

We are currently recruiting for an experienced 1st & 2nd Line IT Support Engineer to join a well-established organisation supporting a multi-site IT environment.

This is an excellent opportunity for a technically capable IT professional with experience across Microsoft technologies, virtualisation, and end user support.

Key Responsibilities:

• Provide 1st and 2nd line IT support to users across the business
• Support and maintain Windows Server environments (2012 R2 through to 2025)
• Install, configure and support Windows 11 desktop environments
• Administer and maintain Active Directory and Microsoft Exchange
• Manage user accounts, permissions, and access to confidential data
• Support VMware virtualised infrastructure environments
• Configure, deploy and troubleshoot hardware and software
• Maintain endpoint devices including desktops, laptops, mobile devices, and printers
• Support enterprise messaging and unified communications systems
• Assist in maintaining backups, documentation, and core server infrastructure
• Ensure IT incidents and service requests are resolved efficiently
• Provide remote support to additional offices and travel between sites when required
• Deliver occasional out of hours and weekend support cover
• Support and maintain telephony systems including Mitel
• Assist with ongoing IT improvement projects and system upgrades

Candidate Requirements:

• Previous experience within a 1st/2nd Line Support, IT Support Engineer, or Infrastructure Support role
• Strong troubleshooting and problem-solving skills
• Experience supporting both physical and virtual environments
• Good understanding of Microsoft server and desktop technologies
• Experience with Active Directory and user administration
• Excellent communication and customer service skills
• Ability to manage and prioritise workloads effectively
• Strong attention to detail and documentation skills
• Flexible approach with willingness to support multiple locations when required

Job Details:

• Monday to Friday – 9am to 5pm (fully onsite)
• Car owner/Driver
• Company Pension/Life Assurance
• Staff Car Parking
• Holidays 33 inc Bank holidays

This is an excellent opportunity for an experienced IT support professional looking to further develop their experience within a busy and technically diverse environment.  Please contact Julie Paton or Aimee Page at One to One Personnel for further job details.